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Return Policy

Macsthoughts is committed to customer satisfaction – if you are not satisfied with your purchase, simply return it to us within 30 days of the order delivery date.

We hope you love your order, but if you are not completely satisfied with your purchase we accept returns for store credit only.

Orders made with AfterPay can be returned for Store Credit via our online returns process. You will continue to be charged by AfterPay until the order has been paid in full.

Please allow 5-10 business days after receipt of your package to process your return.

To ensure a positive shopping experience for all customers, and to prevent fraud, abuse or misuse of the Returns Policy, Macsthoughts may refuse to accept returned items if we identify an unreasonable or excessive return pattern, or if we otherwise reasonably believe you are overusing or abusing our Returns Policy. Returned goods that do not meet the following criteria will be declined, and may be sent back at your cost.

  • Return must be lodged within 30 days of the order delivery date.
  • Merchandise must be in its original condition, and must not be worn, washed, altered, stained or perfumed.
  • Merchandise must have all tags, including any Macsthoughts hangtags, attached.
  • All footwear returns must include the original shoebox in its original condition, without postage labels.
  • Bag returns must include the original packaging, with the security seal intact.
  • Merchandise is excluded from returns: accessories (e.g. earrings, necklaces), hair accessories, hats, intimates, stockings, phone accessories and items marked as ‘FINAL SALE’. 
  • FINAL SALE: All items with prices ending in $XX.50 are Final Sale.

These return policy were last updated 1st April 2021.

RETURNS PROCESS

Please follow the returns process for your location to ensure the return is processed promptly and correctly. Please note delivery fees paid at the time of placing your orders will not be refunded or credited back.

USA Returns

    To simplify your returns process, please submit your return request and purchase a return label at EUR €12.99 via our US returns portal, then drop it in your nearest USPS box or take it to a local post shop.

    Click the button below to reach the returns portal and follow the on screen instructions.

    Return Portal

     

    International Returns

    For returns other than Australia or USA, please contact the Macsthoughts Customer Service Team via [email protected] to process International Returns.

    We are unable to offer return labels for International Orders. Duties and taxes are not refunded on international returns.

    Exchanges

    Unfortunately we are unable to process exchanges. Instead, simply return it for Store Credit and you can order an alternative size or product separately.

    Return for Store Credit

    Store Credit will be provided in the form of a Gift Card.

    Store Credit is valid for 3 years from the issuing date.

    Store Credit can only be used at macsthoughts.com

    Purchases made with Store Credit can only be refunded back as Store Credit.

    Faulty Items

    The Macsthoughts team does a thorough inspection of all goods before shipping, and we stand behind the quality of our product. If you believe you’ve received a faulty item, please contact our Customer Service Team via [email protected]. Photo evidence of a fault claim is required prior to approving the return.

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